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COUNSELING AND FITTING

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WARRANTY SYSTEM IN VIET NAM

Head :
150 Trần Quốc Thảo - Ward 7, District 3 , HCM city - (028) 62905018

Brand:
260 Kinh Dương Vương  An Lạc Ward, Bình Tân District, HCM City  

Brand: 
176B Trần Hưng Đạo An Nghiep Ward,  Ninh Kiều District , Cần Thơ city - (0292) 3835 614


WARANTY POLICY

Warranty from 1 to 3 years according to each type of machine from the date customers buy hearing aids.
3-month warranty for accessories, remote


Cases of warranty:

  • Machine is still in warranty period.
  • Machine malfunction due to technical error.

Cases not covered under warranty:

  • Machine expires warranty period
  • Machine is still in warranty period but damaged by customer error (improper use, waterless machine, crashing tank, to bite animals, do not remove the battery when not in use, causing the battery to be flowing, the machine is placed in a place with a high heat source)
  • Machine exposed to chemicals or X-rays, MRI
  • The machine is arbitrarily removed and repaired by the center technicians.
  • The tube and earpiece parts are damaged.
  • Machines do not buy at the company system.

 

WARRANTY PROVISIONS

  • Products used in accordance with the instruction manual will be warranted if the machine fails due to the manufacturer's technical error.
  • The warranty period is valid from the date of purchase.
  • Cases not covered under warranty:
  • Use the machine incorrectly according to the instruction manual.
  • Moisten the device or let it become watery.
  • Use incorrect type of battery for hearing aids.
  • The machine was hit hard, broken during use.
  • Arbitrarily repair or damage the device.
  • In these cases, you will bear all repair costs.

Giờ làm việc

Monday – Friday 8.00 – 18.00
Saturday 9.00 – 17.00
Sunday 9.00 – 15.00
Holidays Closed

Schedule

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